Grooming Appointment Terms & Condition

Le Wag Terms and Conditions

We are looking forward to welcoming your pup into our spa. Before the grooming session we would like to encourage you to read the below points and e-sign at the end to show that you have read and understood the Terms and Conditions.

Booking confirmation

In order to confirm your booking appointment, we require a 30£ deposit per dog per booking to be paid at least 48 hours prior to your appointment. Failing to receive your deposit we reserve the right to cancel your appointment and ask you to reschedule at a future time.

Cancellation policy

Here at Le Wag we understand that sometimes appointments have to be cancelled or rescheduled due to unforeseen circumstances. We kindly ask that you let us know one working day before your appointment for us to reassign the appointment. For example, if you have an appointment on Monday letting us know on Sunday will be too late for us to fill this slot in, so we would require noticed on the Friday prior to your appointment. A 50% charge will be applied for cancellations with less than one working days’ notice. We hope that you understand that as we do not double book our dogs, a no show is a loss to our business. We ask that you please let us know if you need to cancel or reschedule with plenty of time!

Late arrival

If you are running late, please let us know as soon as you can. Late arrivals after 15 minutes may sometimes mean that we are unable to offer the full groom service and can only carry out a ‘wash & go’ depending on your dog’s coat condition in addition to their behaviour. For lateness that is 30 minutes or more we may have to kindly reschedule your appointment or charge an additional fee as your dog’s appointment will run into the next grooming session.

Late collection

We want your dog’s grooming experience at Le Wag to be as comfortable as possible and for them to only be here for as long as they need to be. We don’t crate dogs, so when your dog is ready to be collected, we ask for them to be picked up on time, so they do not become stressed. If you are running late to collect your dog, we ask that you phone the shop and let us know at your earliest convenience. If you are going to be later than half an hour there will be a charge of £10 per half an hour as we will need to allocate a member of staff to stay with your pup.

Matting and shaving of matted area

The most important thing to understand is that at Le Wag, we will always prioritise the welfare of your dog. We will not inflict any excessive stress or discomfort to your dog whilst in our care. Grooming a matted dog/shaving hygiene areas has several risks, please carefully read:

When a dog’s coat is matted or when the hygiene area is shaved a very short clipper blade is used. As a result, the blades must run very close to the skin which may uncover nicks, cuts or other potential problems which have been hidden by the coat.

Effects of clipping procedures includes but is not limited to, the following: itchiness, skin redness or self-inflicted irritations/abrasions from excessive rubbing. In the case of matted dogs please be aware that there is a much higher risk that the dog’s skin could be nicked with the clippers as we have to get the blade underneath the matt in order to remove it. As the owner, we would ask that you agree that Le Wag cannot be held liable for any after-grooming effects of shaving or clipping procedures as well as problems uncovered on a badly matted, neglected coat.

I hereby release Le Wag from any liability associated with the above-mentioned process and all medical problems that may be uncovered and/or occur during the grooming and de-matting process. Should my pet need veterinarian care after or during the process, I (the owner) agree to pay all veterinarian fees.

Fleas & Ticks

I understand that Le Wag is a flea-free salon, and should I arrive for my appointment and my dog is found to have fleas, we reserve the right to refuse services and charge a cancellation fee of up to 50%. 
Whilst every effort is made to ensure dogs do not enter the salon with fleas, occasionally they can be missed.

I understand that should Le Wag Grooming team find my dog to have fleas during the grooming process my dog will be given a flea bath at my expense of £15. This fee covers the cost of the treatment as well as fumigation of the salon afterwards.

Please keep up to date with preventative treatment. 

Le Wag does not accept responsibility of fleas found on dogs after their appointment. 
Ticks will be removed free of charge, and you will be notified if any are found. 

Aggressive and difficult dogs

At Le Wag, we would appreciate being informed prior to grooming of any previous history of biting or aggression.

We reserve the right to refuse to groom any dog if we believe it may cause injury to itself or any members of staff at our Spa. If a dog exhibits aggression behaviour that will harm the groomer or the dog, the session will be stopped immediately, and the full fee incurred.

If your dog is behaving in a challenging manner and is not excessively stressed, we can manage the groom between several members of staff. If we find this is the situation with your dog we will charge a £15 additional fee to cover for the additional handling help and the longer time it takes to groom your dog to your dog is groomed in the most safe and calm manner possible.  

I agree that I have truthfully informed Le Wag if my pet has ever bitten another animal or a human, or if they have any other aggressive tendencies. I agree and understand that I will be held solely responsible for any injury, harm or damage to property caused by my pet.

Important information before your groom

Please make sure your pup has been to the toilet before visiting us to ensure they’re as comfortable as possible.

A good walk prior to their groom assists in relieving extra energy so when they visit us they are ready for a calming and relaxing grooming session. Relieving penned up energy helps for a better behaved pup and more accurate groom by us.

We always do everything we possibly can to make sure your pet’s time in the salon is as pleasant as possible. Unfortunately, occasionally grooming can expose a previously hidden medical issue, or aggravate a current one. This can happen during or after grooming.

It is possible that an accident could occur during grooming. Upmost care and caution will always be taken, but cuts, scratches, nicks and quicking of nails could occur. Le Wag will not be responsible for any conditions or problems discovered during grooming. Le Wag will not be responsible for accidental death of the pet as a result of any pre-existing health condition.

Please note that included in a ‘wash & go’ is:

  • Shave of the hygiene area and pads
  • Nail trim and ear clean
  • 2 washes: a cleansing shampoo and a coat appropriate shampoo + conditioner
  • Finishing cologne

Included in a ‘Keep it up’ is:

  • 2 washes: a cleansing shampoo and a coat appropriate shampoo + conditioner
  • Shave of the hygiene area and pads
  • Trimming around the face and paws
  • Nail trim and ear clean
  • Finishing cologne

Included in a ‘Royale’ service is:

  • 2 washes: a cleansing shampoo and a coat appropriate shampoo + conditioner
  • Shave of the hygiene area and pads
  • Trimming around the face and paws
  • Nail trim and ear clean
  • Full body trim
  • Finishing cologne

Collection of your dog

After the initial consultation we will give you an estimated collection time. However, we always ask that you wait for us to give you a call before you proceed over to collect your pup. If you require more than 20 minutes notice, please let us know and we will be sure to inform you when to head over at your requested time.

After the groom

After each session we will inform you of any problems we have encountered, or any suggestions we may have to help your dog’s next groom. When you collect your pup, we will be sure to confirm the groom meets your requirements. This is the perfect time to inform us of any concerns you have in relation to the groom, as sometimes we can rectify on the spot or go a little shorter if an area is looking a little longer than you wish.

The majority of our business is repeat customers, and we wish to maintain our standards and reputation. Please kindly let us know of your feedback when on site with us so we can best learn your grooming preferences and update your dog’s notes on our system. We are committed to you and your dog’s happiness and will do everything possible that you leave us counting the days to come back!

Social Media

You may follow us already on Instagram @lewagofficial and have seen the beautiful pictures we upload of your dog’s time with us. If you rather we do not post your dog on our socials, then please make us aware. If you would like us to tag you or your dog on our socials, please inform us at the grooming consultation.


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